Shipping policy

Shipping & Delivery Policy

At Solbox, we believe in getting your order to you quickly, safely, and with minimal fuss. Whether you choose to pick up your items in person or have them delivered to your doorstep, we’re committed to making the process as smooth as possible.

This Shipping & Delivery Policy outlines how your order will be fulfilled, including details on delivery options, costs, estimated timeframes, and what to do if you need to update your delivery address.

Two Ways to Receive Your Order

We currently offer two convenient ways to get your Solbox items:

1. In-Person Pick Up

Prefer to pick up your order in person? No problem! Here’s how it works:

When checking out, simply select “In-Person Pick Up” as your delivery method.
You’ll receive an order confirmation email as soon as your order is ready for collection.
Head to the gym location where pick up is available and present your order confirmation (printed or on your device) to collect your items.
It’s that simple — no shipping fees, and you can get your items even faster!

If you’re unsure whether your gym participates in pick up, please check with our live chat or email us at hello@solbox.store before placing your order.

2. Delivery

For those who prefer the convenience of home delivery, we offer two shipping options:

Standard Delivery

Timeframe: Estimated 3-7 business days.
Cost: $10 flat rate for orders under $200.
Free Standard Shipping: Orders over $140 qualify for free standard delivery.

Express Delivery

Timeframe: Estimated 2-4 business days.
Cost: $15 flat rate for orders

We aim to dispatch all orders as quickly as possible, usually within 1-2 business days after your order is placed. Once your order ships, you’ll receive an email with a tracking number so you can follow its progress.

Delivery Timeframes

We partner with reliable courier services to ensure your order arrives safely. While we strive to meet the estimated timeframes mentioned above, please note that delivery times are estimates only and may vary due to factors beyond our control, such as carrier delays, weather disruptions, or peak periods.

Rest assured, we’ll do everything we can to get your order to you as quickly as possible.

Change of Delivery Address

We understand that sometimes you might need to update your delivery details after placing your order. If you need to change your delivery address, please email us at hello@solbox.store as soon as possible after placing your order.

If your order hasn’t yet shipped, we’ll do our best to update the address for you. However, once an order has been dispatched, we’re unable to make changes to the delivery address. In such cases, you may be able to redirect the parcel directly with the courier, but please note this may cause additional delays and is outside of our control.

Additional Information

Delivery Restrictions

We currently deliver only to addresses within our designated delivery areas. If you’re unsure whether we deliver to your location, please check with our support team before placing your order.
Unfortunately, we cannot deliver to PO boxes at this time.

Delivery Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your delivery’s progress.
If you experience any issues with tracking or your parcel seems delayed, please contact our team, and we’ll be happy to assist.

Missed Deliveries & Redelivery

If no one is available to receive the delivery at the provided address, the courier may leave a calling card with instructions on how to arrange redelivery or collection from a local depot.
Please follow the instructions provided by the courier to ensure you receive your package.

Damaged or Missing Items

We take great care to pack your order securely. However, if your package arrives damaged or items are missing, please contact us immediately at hello@solbox.store with your order details and photos of the packaging and item(s).
We’ll investigate and resolve the issue as quickly as possible, whether that means sending a replacement, refunding your purchase, or working with the courier to locate a missing parcel.

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